Breaking through legacy barriers to growth
Motability Operations, Europe’s largest used car dealer, sells over 145,000 vehicles annually through 4,500 dealers. Their overnight batch-processing platform couldn’t handle real-time performance or seasonal surges. After a failed offshore integration, they needed a trusted partner to deliver a resilient, modern e-commerce platform to fuel future growth.
Uninformed decision making
Visibility and decision-making: Outdated batch-driven systems slowed visibility and decision-making.
Scaling: Seasonal peaks exposed scalability issues.
Risk aversion and mistrust: Failed prior delivery created risk aversion and mistrust.
Lacking real-time access: Dealers and call centres lacked real-time access to stock and performance data.
A Digital Transformation Layer
GW partnered with Motability to design and deliver a robust, microservices-driven e-commerce integration platform that:
1m transactions
Supports over one million transactions per day, with real-time stock and remarketing cycle tracking.
Advanced analytics and monitoring
Delivers advanced analytics and performance monitoring, enabling smarter decisions across dealers and call centres.
Service-Oriented Architecture
Decouples systems via Service-Oriented Architecture, providing resilience and flexibility.
Scales seamlessly
Scales seamlessly from 1,000 to 4,000+ interactions per hour.
Award-winning and record-breaking experience
Record-breaking sales on launch day.
5% uplift in online sales immediately.
Faster publishing times and improved dealer responsiveness.
Award-winning recognition, including Global Innovation of the Year and Business Partner of the Year.
Ranked in the top 10 UK e-commerce sites alongside Amazon, eBay and Tesco.
We rebuilt trust and aligned IT with business outcomes through deep consultancy and agile delivery.
Working in three-week sprints, we integrated global partners across the UK, India, and Canada, ensuring seamless execution. Every design decision was guided by business goals, creating a future-proof platform that redefined Motability’s operations and embedded intelligence at its core.
Conclusion
A Platform Ready for Long-Term Growth
Motability now operates on a digital platform engineered for scalability, resilience and continuous improvement. With a modern architecture, enhanced analytics and significantly improved performance, the organisation is well positioned to evolve its services and meet the needs of millions of customers for years to come.