Man driving a car
LV

Unlocking Insurance Agility with Pragmatic Modernisation

LV= partnered with GW to modernise a critical digital platform used by customers and internal teams. The engagement focused on improving experience, performance and maintainability while enabling faster delivery and long-term evolution within a regulated enterprise environment.

Product Development

Legacy Modernisation

Digital Transformation

Man driving a car
LV

Unlocking Insurance Agility with Pragmatic Modernisation

LV= partnered with GW to modernise a critical digital platform used by customers and internal teams. The engagement focused on improving experience, performance and maintainability while enabling faster delivery and long-term evolution within a regulated enterprise environment.

Product Development

Legacy Modernisation

Digital Transformation

Millions

Customers Supported

The platform supports millions of customer interactions across LV=’s digital estate.

Faster

Time to Market Improved

Modern engineering practices enabled faster release cycles and reduced delivery friction.

Enterprise-Grade

Security and Compliance

The platform meets strict regulatory, security and governance requirements.

Millions

Customers Supported

The platform supports millions of customer interactions across LV=’s digital estate.

Faster

Time to Market Improved

Modern engineering practices enabled faster release cycles and reduced delivery friction.

Enterprise-Grade

Security and Compliance

The platform meets strict regulatory, security and governance requirements.

Millions

Customers Supported

The platform supports millions of customer interactions across LV=’s digital estate.

Faster

Time to Market Improved

Modern engineering practices enabled faster release cycles and reduced delivery friction.

Enterprise-Grade

Security and Compliance

The platform meets strict regulatory, security and governance requirements.

Goal
Goal

From legacy bottlenecks to enterprise agility

LV=’s outdated Tibco BPM system was a strategic liability. Hard-coded workflows inflated costs, slowed product launches, and introduced compliance risk. LV needed not just a replacement, but a fundamental redesign of its processes to reduce costs, accelerate innovation, and prepare for digital transformation.

Woman typing on a macbook
Woman typing on a macbook
Challenge
Challenge

Legacy systems and manual inputLegacy systems and manual input

GW re-engineered LV’s operations with a modern, future-ready platform designed for agility:

  • 75% workflow reduction: Eliminating redundant manual steps.

  • Real-time SLA monitoring and analytics: Enabling proactive service operations.

  • Scalable, compliant architecture: Secure migration to a scalable, compliant architecture.

OUTCOMES
OUTCOMES

Driving business and customer value

Significant cost-per-acquisition reduction.

  • Faster quoting and application processing.

  • Improved competitiveness with IFAs and digital-first customers.

  • Future-proof architecture, returning ownership and agility to LV.

HOW WE DID IT
HOW WE DID IT

Reverse engineering for ROI uplift

We combined consultancy and delivery into one seamless engagement. Our team reverse-engineered undocumented legacy logic, delivered phased low-risk migrations and co-created with LV’s teams to ensure adoption and autonomy. This wasn’t just modernisation, it was a business transformation, aligning technology with LV’s strategy and embedding measurable ROI at every stage.

Wave Background

Conclusion

A Platform Built for Long-Term Enterprise Value

By modernising a core digital platform, LV= gained improved delivery speed, a better customer experience and a foundation for future innovation. The work demonstrates how enterprise platforms can evolve safely without compromising trust or performance

Not ready to speak yet?

Start building clarity with our Intelligence Blueprint.

Your practical guide to defining direction, prioritising opportunities and building a clear, actionable roadmap for AI transformation.

Not ready to speak yet?

Start building clarity with our Intelligence Blueprint.

Your practical guide to defining direction, prioritising opportunities and building a clear, actionable roadmap for AI transformation.

Not ready to speak yet?

Start building clarity with our Intelligence Blueprint.

Your practical guide to defining direction, prioritising opportunities and building a clear, actionable roadmap for AI transformation.