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LV=

Unlocking Insurance Agility with Pragmatic Modernisation

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Goal

From legacy bottlenecks to enterprise agility

LV=’s outdated Tibco BPM system was a strategic liability. Hard-coded workflows inflated costs, slowed product launches, and introduced compliance risk. LV needed not just a replacement, but a fundamental redesign of its processes to reduce costs, accelerate innovation, and prepare for digital transformation.

Challenge

Legacy systems and manual input

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Legacy Platform

Unsupported legacy platform posing compliance and reputational risk. 

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Manual Workflows

Inefficient, manual workflows driving up cost-per-acquisition. 

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Inflexible Architecture

Inflexible architecture blocking digital product development. 

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Sluggish Processes

Sluggish processes undermining competitiveness with IFAs and customers. 

Solution

Building a future-ready foundation

GW re-engineered LV’s operations with a modern, future-ready platform designed for agility:

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75% workflow reduction

Eliminating redundant manual steps.

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Real-time SLA monitoring and analytics

Enabling proactive service operations.

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Scalable, compliant architecture.

Secure migration to a scalable, compliant architecture. 

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Outcomes

Driving business and customer value

  • Significant cost-per-acquisition reduction. 
  • Faster quoting and application processing. 
  • Improved competitiveness with IFAs and digital-first customers. 
  • Future-proof architecture, returning ownership and agility to LV. 
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How we did it

Reverse engineering for ROI uplift

We combined consultancy and delivery into one seamless engagement. Our team reverse-engineered undocumented legacy logic, delivered phased low-risk migrations and co-created with LV’s teams to ensure adoption and autonomy. This wasn’t just modernisation — it was a business transformation, aligning technology with LV’s strategy and embedding measurable ROI at every stage.


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