Man shaking hand colleague

Atradius

Reinventing Sales with AI Workflows

Scroll down
Man on iPad

Goal

Unblocking a revenue-critical channel

For Atradius, broker-led business drives more than 80% of revenue. But their manual, fragmented intake process created inefficiency, compliance risk, and poor broker experience. The need was clear: a modern, AI-enabled solution to digitise and scale a critical sales function.

Challenge

Dissecting the problem

Communicate Icon

Disjointed communication

across emails, calls, and documents.

Manual Processes

Manual Process

Manual rekeying of paper-based CRQs (credit requests), creating risk and latency.

No Automation

No standardisation

No scope for automation and scale.

Search

Poor transparency

Damaging broker trust.

Solution

Cloud-native, AI-powered broker portal

GW helped Atradius transform broker engagement by delivering:

Self Service

Self-service case initiation

giving brokers autonomy with zero disruption.

Robot-Icon

AI-powered CRQ ingestion

pre-filling broker data into core systems while preserving workflows.

SDLC Icon

Real-time status tracking

improving transparency and reducing queries.

Stack-Icon.png

Secure enterprise integration

maintaining compliance and governance.

Outcomes

Delivering transformative value

Speed Icon

60–70% reduction in time-to-quote

accelerating deal flow.

Time possitive

15 FTE equivalent savings

freeing sales managers for client engagement.

Governance

Improved governance and data integrity

reducing compliance risk.

Collaboration

Stronger broker loyalty

positioning Atradius as a modern, responsive partner.

AI Sales Application

How we did it

AI-led problem solving

We acted as both adviser and builder, shaping a pragmatic, modular solution aligned to business goals. By co-designing with brokers, testing prototypes early, and rolling out in phases, we ensured adoption, reduced disruption, and proved measurable value quickly. The result was not just a portal, but a scalable AI-enabled business transformation — one that unblocked a vital sales channel and set a blueprint for future innovation.


© Griffiths Waite Limited - All Rights Reserved Back to top