Arqiva had weeks, not years, to transform how thousands of broadcasters accessed real-time network information. Their biggest client needed a premium, self-service portal with live updates, watertight security and effortless usability delivered before the end of a contract cycle. For an organisation running critical national infrastructure, failure wasn’t an option. Like many enterprises facing renewal deadlines or high-stakes milestones, Arqiva needed their portal to be delivered quickly, work without errors, and make an immediate impression.
Modernising customer service to win a critical contract renewal
Arqiva’s goal was to deliver a self-service customer portal that transformed how broadcasters accessed and acted on their network data. It needed to provide constant visibility of outages and performance, work seamlessly across devices, and meet the highest standards of security.
Most importantly, it had to prove immediate, tangible value to a major client ahead of contract renewal, proving that Arqiva could offer a smarter, faster, more modern service experience. The entire portal had to be designed, built and ready to showcase in just 90 days.
Building a secure, high-performance portal in just 90 days
Arqiva chose GW because they needed a partner that could deliver quickly without introducing delivery risk or long-term technical debt. This is where many projects stall, thanks to long delivery phases, over-engineered solutions or trouble balancing speed with quality.
GW deployed an experienced, cross-functional in-house team that embedded itself from day one. Working alongside Arqiva, they mapped the key user journeys, dug into the realities of how different roles worked, and defined the system architecture required to support them. Instead of slowing things down with a lengthy discovery phase or a textbook agile approach, the team applied a focused, product-led delivery model shaped by clear upfront design decisions to reduce risk, maintain momentum and meet the deadline.
The solution combined real-time data processing, secure identity and access management, and an interface designed deliberately for very different user groups, ranging from DJs with limited technical knowledge to engineers managing critical broadcasts. Supporting multiple user groups with very different needs can be a challenge for any enterprise, which is why every workflow was created to make complex information easy to understand and act on quickly.
To meet the 90-day deadline, GW used internal development accelerators to remove repetitive tasks and let engineers focus on the highest-value work. The result was a fully functioning, secure customer portal delivered in less than three months, ready to demonstrate to Arqiva’s client and prepared to scale.
90% adoption, instant operational impact, and a multi-million-pound contract renewal
The impact was immediate. The portal achieved a 90% adoption rate at launch, with users describing it as “fantastic,” “innovative,” and “brilliant.” Broadcasters gained instant, self-service visibility of network status, planned maintenance and real-time faults across 3,500 transmitters. Engineers could manage service calls on the move, and operational teams benefited from streamlined communication and faster resolution cycles.
Most importantly, the portal helped Arqiva secure the multi-million-pound,10-year contract renewal it was targeting, proving commercial value and positioning the business as a leader in digital service delivery.
What began as a high-pressure requirement became a repeatable model for delivering intelligent, customer-facing services under pressure.
Balancing speed and efficiency with scalability
Merged live and static data feeds into a single real-time architecture
Built algorithms for cleansing, mapping, reconciling and integrating data
Designed multi-persona user journeys across mobile, tablet and desktop
Implemented full role-based identity and access management
Used accelerators to reduce repetitive coding tasks
Worked in agile sprints with upfront design and risk management
Developed security controls comparable to those in financial institutions
a mission-critical product delivered quickly, without sacrificing trust or long-term scalability.
It led to this fantastic insight from Helen Knight, Head of Product, Radio & TV at Arqiva who said:
"In just 90 days, Griffiths Waite delivered a secure, multi-device portal that supports £200m+ contracts and 3,500 transmitters. With 90% customer adoption at launch, Mi-View has become a mission-critical tool for managing global broadcast infrastructure. Their rapid delivery and technical excellence turned a decade-old promise into a strategic asset."
The Intelligence Blueprint in action
From one high-value use case to long-term transformation
The Arqiva portal is a good example of the Intelligence Blueprint in action.
It focused on a single, high-value opportunity that would make a measurable difference. The vision phase shaped what success needed to look like. Blueprint thinking guided how to deliver it inside Arqiva’s existing architecture and how to integrate multiple data sources without disruption. Plus, by working iteratively, GW made the project a transformative, not isolated, investment.
Rather than treating this as a one-off build, the portal became a blueprint Arqiva could reuse and evolve, creating momentum for intelligent transformation.
If you’re facing a critical deadline, renewal, or opportunity where speed and certainty matter, the question shouldn’t be “can we build this on time?” It should be: “What high-impact opportunity should we focus on, and how quickly can we prove it works?”
GW can help you identify, unlock and deliver high-value opportunities quickly and sustainably. Find out how in our guide to the Intelligence Blueprint.
The Intelligence Blueprint: A practical guide to reimagining your business