Case studies: 3 organisations who transformed with the V5 framework

From the UK’s largest car fleet to a pioneering self-service financial platform, discover how three businesses transformed with one simple development formula.

What does it take to create software that fundamentally transforms your business? In today’s shifting technology landscape, organisations are constantly having to change their offering to satisfy their customers’ evolving demands and expectations. Yet successful innovation isn’t as simple as being the first to offer a new idea. True transformation is a balancing act, where businesses need to adapt to change without breaking what already works.  

CTOs today are tasked with delivering transformative software, while managing risk, integrating legacy systems and keeping the business commercially aligned across shifting priorities.  

The following three case studies highlight enterprise technology leaders who have partnered with us to solved precisely these challenges. From introducing a first-of-its-kind self-service portal that complied to stringent industry regulations, to upgrading a flexible e-commerce system for one of the largest car fleets in the world, these are stories from IT leaders who combined innovation with integration with transformative results.

1. Introducing a ‘self-service’ portal for Wesleyan Assurance’s financial products 

The organisation: Wesleyan Assurance Society provides financial products and tailored financial advice to clients in the medical, dental, teaching, legal and other professional markets. Founded in 1841, it has needed to continuously update and evolve its offering to keep up with customer demand and onboard new technologies.  

The challenge: Wesleyan wanted to provide ‘self-service’ access for its policyholders to monitor and maintain their details and policy performance. To be a truly game-changing piece of software, the platform needed to make advice, policy management and interaction with financial advisers available 24 hours a day, 7 days a week – whilst maintaining a secure and auditable environment.  

The game-changer: The platform, My Wesleyan, gave clients a way to pro-actively manage and administer their policies while keeping them up to date with potential risks and gaps in their cover. This made financial consultants visits as productive as possible: saving time and resources for Wesleyan, while improving value and experiences for their customers. The client described the finished software as a “hats off” moment and “the first time a ‘technology project’ has been so successful.” Yet perhaps the biggest game-changer for Wesleyan was internal: the software, and the development process, had a significant impact on the company, with the Head of Online Business Development commenting that “they completely changed the way we worked.”

2. Making credit insurance insights accessible with online business intelligence for Atradius

The organisation: Atradius are a world-leader in credit insurance. They make more than 22,000 trade credit decisions every day and have access to credit information on 100 million companies. They needed an online business intelligence platform that would allow customers to practice credit management in a better way, helping them to easily identify risks, monitor their portfolio and find new opportunities: all via an online portal that could be accessed anywhere, at any time.  

The challenge: Atradius have built a reputation for customer excellence: they needed a platform that provided a premium service to anyone who used it as soon as it went live. Testing and verifying the build was essential to launching a product that fit the ethos of their company and met the expectations of their audience. To ensure that customer excellence (and the software’s projected commercial value) stayed at the heart of the project, Atradius and Griffiths Waite involved customers during development, listening to what they wanted and needed from an insights platform to develop features and capabilities catered to them. What’s more, the tool would need to process large volumes of data: including 90 million buyer records, 20 million customers’ credit limits and fluctuating up-to-date financial risk data. 

The game-changer: The resulting platform, Atradius Insights, set a new standard in the credit insurance industry and has been hailed as a ‘game changer’ by key players in the credit insurance market. It allows Atradius customers to view high level information, and drill down into details in just three clicks: a must-have for seamless customer experience. Special features enable users to tailor the tool to their specific needs.

The platform was awarded a global Innovation Award for cutting edge solutions and described as “a new view on the credit insurance world”. 

3. Remarketing the world’s second largest car fleet to 4,500 car dealerships – and the disabled customers who use them

The organisation: Motability hold the UK’s largest fleet of vehicles, with over 145,000 used cars sold every year. They needed a better, more efficient and more accessible way to remarket their cars, powered wheelchairs and scooters to their customers: over 4,500 car dealerships that provide vehicles for disabled people. They wanted to introduce a new world-class e-commerce platform to sell their used car fleet, one that was flexible, future proof and ready to help them make the most of their already competitive market position.  

The challenge: Motability’s decaying legacy systems were making online sales difficult and slow. Uploading vehicle images and specifications could take up to 15 minutes per vehicle, when they should be instant. To make their fleet easily accessible to their target audience online, they needed a fast and agile e-commerce framework that could be accessed by dealers remotely from anywhere in the UK. The platform needed to support up to 1 million SOA transactions every day,

The game-changer: Griffiths Waite worked with Motability to create an e-commerce platform that was both flexible and sustainable. The platform improved the visibility and traceability of used cars as they travelled through the remarketing cycle, helping Motability to better serve dealers who provide vital transport systems to disabled clients. The new e-commerce software enabled them to market cars with the right specification to dealers whose customers need them, making purchasing simple, fast and efficient. On day one, over 700 cars sales were made via the platform, with a 50% stock increase over three years made possible by the new system. 

Ready to change the game? Read our guide to learn how our V5 framework has helped these three businesses, and others, to pioneer new game-changing solutions in their sector.   

Download now: First move wins: the value opportunity for IT pioneers.