Case studies: 3 organisations who transformed with the V5 framework

From the UK’s largest car fleet to a pioneering self-service financial platform, discover how three businesses transformed with one simple development formula.

What does it take to create software that fundamentally transforms your business? In today’s shifting technology landscape, organisations are constantly having to change their offering to satisfy their customers’ evolving demands and expectations. Yet successful innovation isn’t as simple as being the first to offer a new idea. True transformation is a balancing act, where businesses need to adapt to change without breaking what already works.  

CTOs today are tasked with delivering transformative software, while managing risk, integrating legacy systems and keeping the business commercially aligned across shifting priorities.  

The following three case studies highlight enterprise technology leaders who have partnered with us to solved precisely these challenges. From introducing a first-of-its-kind self-service portal that complied to stringent industry regulations, to upgrading a flexible e-commerce system for one of the largest car fleets in the world, these are stories from IT leaders who combined innovation with integration with transformative results.

1. Introducing a ‘self-service’ portal for Wesleyan Assurance’s financial products 

The organisation: Wesleyan Assurance Society provides financial products and tailored financial advice to clients in the medical, dental, teaching, legal and other professional markets. Founded in 1841, it has needed to continuously update and evolve its offering to keep up with customer demand and onboard new technologies.  

The challenge: Wesleyan wanted to provide ‘self-service’ access for its policyholders to monitor and maintain their details and policy performance. To be a truly game-changing piece of software, the platform needed to make advice, policy management and interaction with financial advisers available 24 hours a day, 7 days a week – whilst maintaining a secure and auditable environment.  

The game-changer: The platform, My Wesleyan, gave clients a way to pro-actively manage and administer their policies while keeping them up to date with potential risks and gaps in their cover. This made financial consultants visits as productive as possible: saving time and resources for Wesleyan, while improving value and experiences for their customers. The client described the finished software as a “hats off” moment and “the first time a ‘technology project’ has been so successful.” Yet perhaps the biggest game-changer for Wesleyan was internal: the software, and the development process, had a significant impact on the company, with the Head of Online Business Development commenting that “they completely changed the way we worked.”

2. Making credit insurance insights accessible with online business intelligence for Atradius

The organisation: Atradius are a world-leader in credit insurance. They make more than 22,000 trade credit decisions every day and have access to credit information on 100 million companies. They needed an online business intelligence platform that would allow customers to practice credit management in a better way, helping them to easily identify risks, monitor their portfolio and find new opportunities: all via an online portal that could be accessed anywhere, at any time.  

The challenge: Atradius have built a reputation for customer excellence: they needed a platform that provided a premium service to anyone who used it as soon as it went live. Testing and verifying the build was essential to launching a product that fit the ethos of their company and met the expectations of their audience. To ensure that customer excellence (and the software’s projected commercial value) stayed at the heart of the project, Atradius and Griffiths Waite involved customers during development, listening to what they wanted and needed from an insights platform to develop features and capabilities catered to them. What’s more, the tool would need to process large volumes of data: including 90 million buyer records, 20 million customers’ credit limits and fluctuating up-to-date financial risk data. 

The game-changer: The resulting platform, Atradius Insights, set a new standard in the credit insurance industry and has been hailed as a ‘game changer’ by key players in the credit insurance market. It allows Atradius customers to view high level information, and drill down into details in just three clicks: a must-have for seamless customer experience. Special features enable users to tailor the tool to their specific needs.

The platform was awarded a global Innovation Award for cutting edge solutions and described as “a new view on the credit insurance world”. 

3. Transforming national radio broadcasting with a secure, real-time customer portal – in just three months

The organisation: Arqiva is a leading UK telecommunications provider, responsible for managing over 3,500 transmitters across the country. To secure a critical 10-year contract renewal with a major national radio broadcaster, Arqiva needed to modernise its customer service offering. The goal: deliver a secure, self-service customer portal that could provide real-time visibility into network performance and maintenance—accessible 24/7 by a diverse user base, from engineers to executives.

The challenge: Arqiva had just three months to deliver a fully functional, secure, and user-friendly portal. The solution needed to integrate complex, high-volume data from multiple systems and present it in a way that was intuitive and accessible. It also had to support role-based access to sensitive network data, reduce reliance on call centres, and ensure uninterrupted broadcasting through real-time fault and maintenance updates.

The game-changer: Griffiths Waite partnered with Arqiva to design and deliver a secure, multi-device customer portal using their V5 framework—a proven digital delivery model that accelerates the creation of enterprise-grade applications. Built using a modified agile approach and powered by proprietary automation tools, the portal was delivered on time and exceeded expectations. It featured real-time data integration, visual network monitoring via Google Maps, mobile access for engineers, and advanced identity management. On launch, the portal achieved 90% customer adoption and played a key role in securing a multi-million-pound, 10-year contract renewal. Users praised it as “fantastic,” “innovative,” and “brilliant.”

Ready to change the game? Read our guide to learn how our V5 framework has helped these three businesses, and others, to pioneer new game-changing solutions in their sector.   

Download now: First move wins: the value opportunity for IT pioneers.