Support services that balance knowledge transfer and direct support.
By partnering with Griffiths Waite you will gain a comprehensive and professional management service dedicated to providing you with a best of breed support service. Our services work with your technical support and development teams to establish the most useful balance of knowledge and direct support. This may form part of a long term knowledge transfer plan that allows you to take-on more support responsibility. The levels of SLA can then be adjusted through time to meet the shifting responsibilities and needs for support.