Business processes are at the heart of the enterprise and are the basis for what differentiates one company from the next. In times of business growth and difficulty improving business processes remains a high business priority as the impact of greater efficiency, business visibility, and agility helps companies adapt to change.
However, business processes are often a model of inefficiency. Social, organizational, and technical barriers prevent processes from being managed efficiently. Excessive manual effort, and error prone re-entry of data introduces greater complexity and cost. An urgent change in business or regulation requires timely process change at any cost. Collaboration across organizational silos is minimal at best. Improving processes requires managing change effectively and too often these barriers become the obstacles that prevent change.